Refund policy

Failed tasks

The catalog offers one video for US$9.99 and one-time packs of up to 10 videos, with no subscription.

A task that ends with a generation error automatically returns the video credit used to your balance so you can try again. A pending task is not yet failed. If a failed task's credit is missing, email us with the task ID. Restoring a video credit does not reverse the payment and is not a cash refund.

Successfully generated videos

Successfully generated videos are not refundable because of subjective dissatisfaction, style preferences, or a change of mind, except where applicable law requires otherwise. AI output can vary. Review the service and upload requirements before buying a pack.

Payment or delivery problems

Contact us about duplicate charges, a confirmed payment whose credits were not delivered, or an output you cannot access. We will investigate and may correct the order, restore credits, or authorize a payment refund where appropriate or legally required. We do not promise refunds for all unused packs.

A full payment refund revokes the unused credits associated with that purchase; it does not create new generation credits. Partial payment refunds require support review.

How to request help

Email support@tormentadearenaia.com with your account email, order or payment ID, purchase date, reason, and relevant task ID. Do not send card numbers, passwords, or verification codes. Approved payment refunds go to the original payment method; processing time depends on Stripe and your bank.

Video packs are one-time purchases with no recurring subscription to cancel. This policy does not restrict mandatory consumer rights under applicable law.